Your order will be dealt with as promptly as possible and we endeavor to dispatch goods as soon as your payment and the delivery/billing address has been verified. However, do note that items are dispatched on weekdays only. Weekend orders will be processed on Mondays.

However during busy times please allow up to 5 working days for delivery.

UK (excluding Northern Ireland)

For deliveries within UK we offer NEXT DAY delivery service which means that your order will be delivered by our courier service the following working  day once payment has been approved and the delivery/billing address has been verified.

Next day deliveries are made during working hours and require a signature. For this reason, we ask for your email and contact number. You will receive an email with your estimated delivery time as well as a text giving you a 3-hour window of arrival. You can also track the progress of your parcel on a map, counting down to a 15-minute window by using your unique tracking number.

Shipping charges of £5 are applicable for sending up to 3 pairs of shoes. Please contact us if you wish to order more items: shoes@traceyneuls.com

EUROPE (see specific countries)

Estimated times of delivery are approximately 2 – 5 days from the date of dispatch.

Deliveries are made within working hours and require a signature. For this reason, we ask for your email and contact number. You will receive an email with your estimated delivery time and you can also track the progress of your parcel on a map, counting down to a 15-minute window by using your unique tracking number.

Zone 1 Shipping charges of £16 are applicable for sending up to 3 pairs of shoes.

Zone 2 Shipping charges of £26 are applicable for sending up to 3 pairs of shoes.

* Please be aware that import tax and duties may apply upon receipt of your parcel and are regulated by your government.

If you wish to order more than 3 items or require express service, please email us for options: shoes@traceyneuls.com

USA and AUSTRALIA (based on major cities)

Estimated times of delivery are approximately 4 – 7 days from date of dispatch.

Deliveries are made within working hours and require a signature. For this reason, we ask for your email and contact number. You will receive an email with your estimated delivery time and you can also track the progress of your parcel on a map, counting down to a 15-minute window by using your unique tracking number.

Shipping charges of £38 are applicable for 1 pair of shoes. When ordering more than one pair shipping quote can change. If you have any questions please contact us: shoes@traceyneuls.com. Please note that we might contact you regarding delivery charges when ordering 2 or more pairs.

UK VAT will be automatically deducted from merchandise shipped to non-EU countries.

*Please be aware all purchases are subject to import tax and duties set by your local government.

If you wish to order more than 3 items or require express service, please email us for options: shoes@traceyneuls.com

GENERAL

If you don’t find your country listed as part of our regular shipping area, please contact us for a bespoke shipping quote: shoes@traceyneuls.com

Delivery may vary according to availability and any guarantees or representations made as to delivery times are the liability of the carrier. Delays occurring after dispatch are also the responsibility of the carrier.